Course Name	ISO/IEC 20000-1:2018 Internal Auditor (TPECS)
Location	Live Online - Full Day
Dates	5/21/2024 - 5/23/2024
Student	Ashley Beachy (abeachy@learnspectrum.com)
Exam	TPECS IT v3.0 en-US – Entered by Instructor

IT - Information Technology Service Management Systems v3.0

Question #	Response
1	A. Promoting continual improvement. B. Controlling other parties involved in the service lifecycle. C. Communicating the importance of effective service management. D. All of the above.
2	A. The profitability of the company as well as new sales opportunities B. Achievement of SMS objectives C. Disciplinary action for employees that are not following SMS requirements D. The schedule for the next meeting
3	A. Contractual relationship with the organization B. Relevant requirements C. Profit potential D. Ability to make payment for the receipt of and services
4	A. Procedure to determine competency of employees B. Monthly workplace safety inspections C. Documented evidence of management reviews D. A list of parties that have an interest in the organization's SMS
5	A. Develop procedures for the maintenance of the measuring equipment B. Report the monitoring and measuring data directly to the board of directors C. Determine the methods for monitoring, measurement analysis and evaluation, as applicable to ensure valid results. D. Determine which specific person will perform the monitoring and measurement